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Here at Hostwinds, we often discuss our commitment and loyalty to our clients and our mission to put them first…so much so, I even reflect on it sometimes in my personal life.
On that note, while I was flipping through the pages of one of my favorite books, Don Miguel Ruiz's The Four Agreements, the other day, I noticed an enormous amount of similarities between the objectives of our team and the four fundamental principles by which Ruiz suggests living.
In his very illuminating book, Ruiz explains the ancient Toltec wisdom (I recommend looking up this exciting group of people, by the way) that emerged in Mexico long ago.
He mentions learning the Toltec ethical laws (for lack of a better word) passed down to him: (dramatic moment coming up here:) THE. FOUR. AGREEMENTS.
It seems to me that the Hostwinds Team's agreement with, or rather, commitment to our clients is sort of like the Hostwinds Family's agreement. How, you ask? I'll be happy to walk you through it.
I will give away all four agreements in this blog post but don't fret, as there is much more to learn from the elaborate descriptions Ruiz provides for each agreement.
Suppose you haven't already read this book. In that case, I highly recommend it, as the principles contained within it, if properly employed, can truly transform your life for the better.
Before we get into agreement number one, it is worth knowing that the Hostwinds Team's commitment to our clients is to go above and beyond for them, treating them the same way their family, friends, and loved ones do. Okay, now we are ready for agreement number one.
The first agreement is "Be impeccable with your word."
Honesty and authenticity are of enormous importance to our staff. Our administrators' scrupulous measures when hiring someone include determining if that individual is a person of integrity.
Furthermore, our Director of Front-Line Operations built up our extensive training program for incoming staff to make sure every member of the Front-Line Support Team can confidently/effectively give our clients the proper information/guidance. Rest assured that if you contact us for assistance, you'll be in good hands.
It is vital to our staff to give the best advice, guidance, solutions, answers, etc. As such, we make it a point always to be impeccable with our word. Honesty is genuinely one of our core values here at Hostwinds.
To that end, on our website, we promise to "treat you with respect at all times, always to be honest with you, and to be prompt in all of our responses (https://www.hostwinds.com/company/overview)."
Now. It's time. To get personal…without taking things personally…
The second agreement Ruiz mentions is "Don't take anything personally."
Our team is trained to be empathetic toward every one of our clients and remember that we don't know what's going on in such clients' personal lives. Thus, we don't take things too personally over here. We are fortunate enough to have administrators who make us feel at home at the office. This is part of what gives us the strength always to be compassionate and understanding.
Within the company overview page on our website, we assert, "Our goal is always to go the extra mile, ensuring our clients are successful, secure, and satisfied." To achieve this, we have to make sure that we are not making emotionally driven decisions. We assist our clients and put them first in a logical, pragmatic, and ethical manner.
Going the extra mile includes being patient and understanding.
Going the extra mile includes not taking things personally and being strong for our clients no matter what stresses they feel.
Going the extra mile includes remembering that we have no idea what is going on in any particular client's life. Hence, the best we can do for them is help them as best as possible.
Going the extra mile includes always keeping in mind that we're not in the business to judge.
"Don't make assumptions" is the third of this list of four agreements.
We have clients of all sorts of backgrounds. They range from individuals just wanting a flawless connection while playing Minecraft (Ooo, ooo, shameless plug for our recent Minecraft blog post:https://www.hostwinds.com/blog/news/the-omnipotent-powers-of-the-minecraft-expert/) to clients who are running gigantic corporations.
More than that, we are people too, so we have no room to judge, and we don't throw stones. We don't make assumptions about our clients' situations.
We are just there for them.
As previously mentioned, we promise our clients to treat them like family. That means having unconditional respect for them. The "Don't make assumptions" agreement certainly goes along with that.
The fourth agreement, "always do your best," is one that the Hostwinds Team's definitely got on point. No. Doubt. Yo. (Did that last part make me sound cool? What's that? Very cool? *HAPPY DANCE*)
We give our clients our all—every day. A small example of this off the top of my head is our commitment to giving clients multiple ways to contact us 24/7/365 (LiveChat, tickets, and phone)…with no days off. Moreover, our staff constantly adds guides to the Hostwinds Knowledge Base, and we are continually innovating specifically for our clients.
A member of the Hostwinds Family mentioned something along these lines in a recent Hostwinds blog post. He said, "unlike most of our competitors who are always thinking of profits and the bottom dollar every quarter, we are trying to drive innovation and quality of life for our clients to make sure they get the best experience at the best price." That is right on the money! It is a blessing that Hostwinds can focus on client well-being rather than profit. We don't take this for granted, and we continue to better ourselves and our services to better our clients' web hosting experiences.
P.S. That staff interview blog post is pretty amusing/informative, and it can be found at https://www.hostwinds.com/blog/news/front-line-imaginative-interviews-ideas-inquiries-pt-4/.
We give you our all, and we promise we'll never stop.
Bringing it Back to Our Agreement
Doing our best also includes our commitment to treat every client like family.
Some Quote Confirmation From the Company Overview Page
"Founded in 2010, Hostwinds began changing the face of the hosting industry from the start with a set of new standards. We want to make a personal promise to every one of you always to treat you as if you were family."
That's doing our best in the same way one would do their best with their family in mind.
That's doing our best in the same way one would put their family first.
That's doing our best, in the same way, one would go to their job every day to make sure their family is provided for/taken care of/happy/secure.
The Overall Message I Received from The Four Agreements
As long as you wake up every day and are resolute in doing your very best at whatever it is that you do…as long as you try to do the right thing and be a good person…things will probably work out even better than you expect.
The Hostwinds Team agrees to be right beside you throughout every step of your web hosting experience. Things come up within the universe of web hosting, and our support crew is equipped to solve problems and be your guide.
The Hostwinds Team agrees to teach you new things in addition to growing and learning with you as you grow and learn throughout your web hosting experience.
The Hostwinds Team agrees to explore new things and stay open-minded with your well-being in mind.
Most of all, the Hostwinds Team agrees to be of service to you. We are adamant about making a positive impact on our community. We believe that this can be achieved by reminding every individual comprising such a community that they matter to us. We feel a sense of purpose when you feel successful, and we agree to be a hosting company you can always depend on.
Written by Hostwinds Team / February 23, 2019