Need help? Chat now!
Product Documentation Menu
Hostwinds Product Documentation
Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.
Search results for:
Hostwinds outlines the suspension and termination of any Hostwinds account in this document. All accounts can and will be suspended or terminated per these conditions.
Suspensions can apply to any service or account from Hostwinds. A halt is placed on a suspended service's use until the issue is resolved. Hostwinds recommends opening a ticket and speaking with a frontline agent as soon as possible to expedite the solution to the problem that forced the suspension.
Hostwinds may suspend client access to Services, including all files, content, and domain name registrations, without notice:
Terminations can apply to any service or account from Hostwinds. A terminated service loses all data and services that previously would have existed in the service being terminated. A terminated account loses all data and services that previously would have lived in the Hostwinds account.
Reasons for termination
Hostwinds will terminate client access to Services, including deletion or confiscation of all files, content, and domain name registrations, without notice, if:
Hostwinds does not refund fees paid in advance of termination. In addition, clients are obligated to pay all charges & fees accrued before their account termination. In addition, upon the termination of the services for any reason, user content, user websites, and other data will be deleted.
Payment Timing and Suspension and Termination
Chargebacks and Disputes
If Hostwinds is notified that a chargeback or other payment dispute is filed, the account is placed automatically on hold.
A hold will suspend all active services connected to the account. In addition, these services are at risk of termination should the dispute not be immediately resolved.
To resolve a chargeback, clients must:
Failure to do so results in termination of service(s) on the account. In addition, the account remains on hold. This prevents any new orders or purchases from being completed.
Non-hourly services with invoices that are delinquent for more than fourteen (14) days may be terminated. Services billed on hourly rates must be paid for within one (1) day of their due date or risk suspension. Any hourly service that is unpaid beyond ten (10) days will be terminated.
Additionally, a suspension can happen as the result of a chargeback, which can result in termination.
You can find a deeper explanation of suspensions and terminations on our terms of service page.